REFUND & REPLACEMENT POLICY – Buyerkart

At Buyerkart, we are committed to delivering quality products and a smooth shopping experience. To ensure fairness and transparency, please read our policy carefully before placing an order.

🔁 Replacement Policy (24 Hours)

We offer a 24-hour replacement policy, which means you must raise a replacement request within 24 hours of receiving your order.

Requests raised after 24 hours will not be accepted.

❗ Important Points to Note

• Replacement requests are accepted only after proper verification by our team.
• Unboxing video is mandatory to initiate any replacement request.
• The unboxing video must be clear, continuous (no cuts), and recorded from the time the package is sealed.

✅ Eligible Cases for Replacement (Within 24 Hours)

Replacement will be accepted only in the following cases:

• Wrong item received
• Damaged item received
• Manufacturing defect

Valid unboxing video proof is required.

❌ Non-Eligible Cases (No Replacement / Refund)

The following cases are NOT eligible:

• Change of mind
• Size issues (dimensions are mentioned in description)
• Minor color variation due to lighting
• Used, damaged, or altered product
• Missing original packaging
• Missing accessories or parts
• Request raised after 24-hour window

📦 Eligibility Conditions

To qualify for replacement:

• Product must be unused and in original condition
• Must include original packaging, box, tags & inserts
• All items must be returned

➡️ Final approval will be based on inspection and unboxing proof.
Buyerkart’s decision will be final.

🚚 Delivery Timeline

Estimated delivery time: 3–5 working days across India.

Delays may occur due to logistics, weather, or regional restrictions.

💰 Order Cancellation & Refund Terms

Cancellation Before Dispatch

Orders can be cancelled before dispatch for a full refund.

Cancellation After Dispatch

If cancelled after shipping, ₹100 logistics/shipping charges will be deducted.

Refund will be processed within 3–5 working days to original payment method.

Prepaid Orders – Delivery Failure

If delivery fails due to:
• Incorrect address
• Customer unavailable
• Refusal to accept order

Shipping charges will be deducted and remaining amount refunded.

COD Orders

We are not responsible if excess cash is paid to the courier without checking invoice amount.

Repeated COD order refusals may result in blocking future COD orders.

💳 Refund Mode

Approved refunds (if applicable) will be:

• Processed to original payment method (UPI/Bank/Card) within 3–5 working days
OR
• Credited as store credit (in certain cases)

🚨 Damaged or Incorrect Product

Please inspect your order immediately upon delivery.

• Product is damaged
• Product is defective
• Wrong item received

Without unboxing video, replacement will not be processed.

🚫 Non-Returnable Items

• Clearance / Sale items
• Combo offers
• Free gifts
• Personal hygiene products (if opened)

Free gifts are promotional and not eligible for return/replacement.

🔄 How to Start a Replacement Request

1️⃣ Contact our support within 24 hours
2️⃣ Share Order Number
3️⃣ Provide Unboxing Video + Product Images
4️⃣ Our team will verify and confirm
5️⃣ If approved, pickup will be arranged (where serviceable)

If reverse pickup is unavailable at your pincode, customer must self-ship the product.

Replacement will be processed after inspection.

📞 Contact Us

For support, reach out to us:

📲 WhatsApp: +91 ________
📧 Email:

Our team typically responds within 24–48 hours.